Home / Jobs / Office Clerks, General

Will AI replace Office Clerks, General?

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. The percentage shown is a task-exposure model, not a prediction of certain job loss.

O*NET 30.3 · 43-9061.00 · modeled exposure, not guaranteed job loss
HIGH TASK EXPOSURE
87%
Estimated share of representative tasks exposed to current AI capabilities.
Task automation shareⓘ
87%Automatable
Automatable87%
Augmentable5%
Hard to automate8%
Based on analysis of representative responsibilities and current AI capability maturity.
Category#
Admin & Ops
Back office / Ops
Modeled pay midpoint$
$88,700/yr
Directional estimate — verify locally
Time until impact⌁
0–2 years
Earliest 2026 · widespread 2026–2027
Task-level replaceability ⓘ
Representative tasks ranked from highest to lowest AI exposure.
◇Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.97%
⚙Answer telephones, direct calls, and take messages.86%
▥Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.74%
✦Exception handling and organizational context8%
✦Discretion with sensitive decisions5%
Impact timeline ⓘ
How AI assistance may move from early support to wider adoption.
2026Next2026–2027
Early impactAI assists with operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers..
Role compressionRoutine workload shifts to AI-assisted systems.
Wider adoptionHuman work concentrates on exception handling and organizational context.
0–2 yearsdirectional confidence window
HOW AI CHANGES THIS JOBtyping the logic in plain English
01>Start with the real work done by Office Clerks, General.
02>AI can help with: Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
03>If a task is repetitive and easy to check, AI pressure goes up.
04>But a person is still needed for: Exception handling and organizational context.
05>Likely result: This role may shrink or change quickly, but job loss is not guaranteed.
06>Important: 87% is estimated task exposure—not a 87% chance of losing the job.
What AI can do
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.HIGH MATCH
Answer telephones, direct calls, and take messages.HIGH MATCH
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.MEDIUM-HIGH
How estimates work →
Your human moat
◆

Exception handling and organizational context

MODERATE

Combined with discretion with sensitive decisions, this keeps a human in the loop.

Strength5.9
Similar-role comparison
RoleRisk
Office Clerks, General87%
New Accounts Clerks87%
Procurement Clerks86%
Brokerage Clerks85%
i

Why this score?

✓The model evaluates 3 representative core tasks.
✓A large share of the work is digital and repeatable.
✓Occupation and task language comes from O*NET 30.3.
✓The strongest human advantage is exception handling and organizational context.
Research basis

O*NET 30.3 occupation tasks plus the ILO 2025 exposure framework. Scores are directional estimates.

Read ILO research →
Data: O*NET 30.3 · Model framework: ILO 2025About O*NETShare report
← back to the job list

Related Admin & Ops job reports

New Accounts Clerks · 87% exposureProcurement Clerks · 86% exposureBrokerage Clerks · 85% exposure