Occupation collection · 54 reports
Customer-Facing jobs and AI exposure
See how AI changes service work while trust, empathy, negotiation, and difficult real-world situations remain human-led. These are modeled task-exposure estimates, not predictions that a job will disappear.
Scores compare how much of a role's current task mix may be assisted or automated. Adoption still depends on reliability, regulation, cost, employer choices, and human accountability.
All Customer-Facing job reports
Ordered from higher to lower modeled task exposure.
Customer Support Agent (Chat/Email)
0–2 years impact window82%Real Estate Agent
2–4 years impact window61%Cooks, Private Household
6–10+ years impact window32%Chefs and Head Cooks
6–10+ years impact window31%Cooks, Institution and Cafeteria
6–10+ years impact window31%Customer Success Manager
6–10+ years impact window30%Childcare Workers
6–10+ years impact window30%Cooks, Short Order
6–10+ years impact window30%Cooks, Restaurant
6–10+ years impact window29%Crematory Operators
6–10+ years impact window29%Cooks, Fast Food
6–10+ years impact window28%Fast Food and Counter Workers
6–10+ years impact window28%Cooks, All Other
6–10+ years impact window27%Personal Care and Service Workers, All Other
6–10+ years impact window27%Gambling and Sports Book Writers and Runners
6–10+ years impact window26%Religious Workers, All Other
6–10+ years impact window26%Gambling Service Workers, All Other
6–10+ years impact window25%Health Education Specialists
6–10+ years impact window25%Food Servers, Nonrestaurant
6–10+ years impact window25%Entertainment Attendants and Related Workers, All Other
6–10+ years impact window25%Food Preparation and Serving Related Workers, All Other
6–10+ years impact window25%Skincare Specialists
6–10+ years impact window24%Social Workers, All Other
6–10+ years impact window24%Food Preparation Workers
6–10+ years impact window24%Child, Family, and School Social Workers
6–10+ years impact window24%Recreation Workers
6–10+ years impact window22%Healthcare Social Workers
6–10+ years impact window22%Social and Human Service Assistants
6–10+ years impact window21%Community Health Workers
6–10+ years impact window20%First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
6–10+ years impact window20%Mental Health and Substance Abuse Social Workers
6–10+ years impact window20%First-Line Supervisors of Food Preparation and Serving Workers
6–10+ years impact window20%Restaurant Server
6–10+ years impact window18%Counselors, All Other
6–10+ years impact window18%Crossing Guards and Flaggers
6–10+ years impact window18%First-Line Supervisors of Personal Service Workers
6–10+ years impact window18%Parking Enforcement Workers
6–10+ years impact window17%Marriage and Family Therapists
6–10+ years impact window17%Flight Attendant
6–10+ years impact window16%Animal Control Workers
6–10+ years impact window16%Security Guards
6–10+ years impact window15%Barber / Hairdresser
6–10+ years impact window14%Police Officer
6–10+ years impact window13%Rehabilitation Counselors
6–10+ years impact window13%First-Line Supervisors of Gambling Services Workers
6–10+ years impact window12%Mental Health Counselors
6–10+ years impact window11%Protective Service Workers, All Other
6–10+ years impact window11%Fire Inspectors and Investigators
6–10+ years impact window10%Forest Fire Inspectors and Prevention Specialists
6–10+ years impact window10%First-Line Supervisors of Security Workers
6–10+ years impact window8%First-Line Supervisors of Correctional Officers
6–10+ years impact window8%First-Line Supervisors of Police and Detectives
6–10+ years impact window8%First-Line Supervisors of Firefighting and Prevention Workers
6–10+ years impact window8%First-Line Supervisors of Protective Service Workers, All Other
6–10+ years impact window8%
0–2 years impact window82%Real Estate Agent
2–4 years impact window61%Cooks, Private Household
6–10+ years impact window32%Chefs and Head Cooks
6–10+ years impact window31%Cooks, Institution and Cafeteria
6–10+ years impact window31%Customer Success Manager
6–10+ years impact window30%Childcare Workers
6–10+ years impact window30%Cooks, Short Order
6–10+ years impact window30%Cooks, Restaurant
6–10+ years impact window29%Crematory Operators
6–10+ years impact window29%Cooks, Fast Food
6–10+ years impact window28%Fast Food and Counter Workers
6–10+ years impact window28%Cooks, All Other
6–10+ years impact window27%Personal Care and Service Workers, All Other
6–10+ years impact window27%Gambling and Sports Book Writers and Runners
6–10+ years impact window26%Religious Workers, All Other
6–10+ years impact window26%Gambling Service Workers, All Other
6–10+ years impact window25%Health Education Specialists
6–10+ years impact window25%Food Servers, Nonrestaurant
6–10+ years impact window25%Entertainment Attendants and Related Workers, All Other
6–10+ years impact window25%Food Preparation and Serving Related Workers, All Other
6–10+ years impact window25%Skincare Specialists
6–10+ years impact window24%Social Workers, All Other
6–10+ years impact window24%Food Preparation Workers
6–10+ years impact window24%Child, Family, and School Social Workers
6–10+ years impact window24%Recreation Workers
6–10+ years impact window22%Healthcare Social Workers
6–10+ years impact window22%Social and Human Service Assistants
6–10+ years impact window21%Community Health Workers
6–10+ years impact window20%First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
6–10+ years impact window20%Mental Health and Substance Abuse Social Workers
6–10+ years impact window20%First-Line Supervisors of Food Preparation and Serving Workers
6–10+ years impact window20%Restaurant Server
6–10+ years impact window18%Counselors, All Other
6–10+ years impact window18%Crossing Guards and Flaggers
6–10+ years impact window18%First-Line Supervisors of Personal Service Workers
6–10+ years impact window18%Parking Enforcement Workers
6–10+ years impact window17%Marriage and Family Therapists
6–10+ years impact window17%Flight Attendant
6–10+ years impact window16%Animal Control Workers
6–10+ years impact window16%Security Guards
6–10+ years impact window15%Barber / Hairdresser
6–10+ years impact window14%Police Officer
6–10+ years impact window13%Rehabilitation Counselors
6–10+ years impact window13%First-Line Supervisors of Gambling Services Workers
6–10+ years impact window12%Mental Health Counselors
6–10+ years impact window11%Protective Service Workers, All Other
6–10+ years impact window11%Fire Inspectors and Investigators
6–10+ years impact window10%Forest Fire Inspectors and Prevention Specialists
6–10+ years impact window10%First-Line Supervisors of Security Workers
6–10+ years impact window8%First-Line Supervisors of Correctional Officers
6–10+ years impact window8%First-Line Supervisors of Police and Detectives
6–10+ years impact window8%First-Line Supervisors of Firefighting and Prevention Workers
6–10+ years impact window8%First-Line Supervisors of Protective Service Workers, All Other
6–10+ years impact window8%